Terms and Conditions of Sale

1. Parties and scope

Cap-Ostréa is operated by:

PELICANS LABS provides the marketplace and acts as an intermediary. The producer identified on the offer and before order confirmation is the seller and is responsible for the product, mandatory product information, preparation, compliance and fulfilment.

These terms apply to consumer orders placed through the mobile app. The customer must be legally capable of contracting. Alcohol, if a producer offers it, may be ordered only by a person aged 18 or over and remains subject to the applicable legal controls.

2. Information and acceptance

Before confirmation, the app presents the producer, products, quantities, available fulfilment method and slot, item prices, charges, total amount and offered payment method. The customer can correct the basket before final confirmation and must expressly accept the terms displayed for that order.

The version in force when the order is placed applies. A material future change does not retroactively alter a completed order.

3. Products and availability

Producers mainly offer fresh oysters and other seafood products. Descriptions, origin, quantity, price and handling information are provided by the seller. Images are illustrative. Offers remain subject to available stock, sanitary restrictions and the time slots actually offered by the producer.

If an accepted item becomes unavailable, the customer is informed and the affected payment is cancelled or refunded using the method applicable to that transaction.

4. Account and authentication

An account can be opened with an email one-time code or Sign in with Apple when offered. The customer must protect access to the email account, Apple account and device and must not disclose a login code. Guest checkout may be offered separately and uses the secure order-tracking information supplied to the customer.

5. Ordering and seller acceptance

Submitting an order sends the request to the selected producer. The app displays and notifies the customer of the order status. The order becomes binding according to the confirmation and payment status displayed in the service. The producer must prepare only the orders it has accepted and must report an inability to fulfil them.

6. Prices and payment

Prices are shown in euros including applicable taxes. Any service, preparation or fulfilment charge is included in the total presented before confirmation.

The app preserves both supported payment modes:

• online card or Apple Pay, when offered, processed securely by Stripe; and
• cash at pickup, when offered by the producer, which remains unpaid until the producer records receipt of cash.

PELICANS LABS does not store the full card number or security code. Payment authorisation, capture, cancellation or refund follows the state shown for the relevant order and the validated Stripe flow; these terms do not promise an undocumented settlement or escrow mechanism.

7. Pickup or delivery

Available fulfilment methods and time slots depend on the producer and are shown before checkout. The customer must provide accurate contact and fulfilment information and collect or receive perishable goods promptly under the conditions shown by the seller. Risk transfers according to the mandatory rules applicable to the selected method.

8. Perishable products and withdrawal

Fresh seafood is liable to deteriorate rapidly. The statutory withdrawal right may therefore be excluded for those perishable products. This does not remove the customer's legal rights where a product is missing, damaged or non-compliant.

9. Problems, cancellation and refunds

The customer should report an order problem promptly through the available order chat or support@cap-ostrea.fr, with useful evidence where appropriate. PELICANS LABS and the producer assess the request under applicable consumer law and the order state. A card refund, when due, is sent through Stripe; a cash order cannot be electronically refunded as though it were a captured card payment.

10. Order chat

Order chat is for fulfilment-related communication. Harassment, threats, spam, illegal content and attempts to divert a transaction are prohibited. Messages can be reported and the other participant can be blocked. Necessary moderation records may be retained for service safety and disputes.

11. Personal data

Data is processed as described in the Privacy Policy. The relevant producer receives only the information needed to fulfil its order and may not use customer details for unrelated direct marketing.

12. Liability and consumer rights

The producer is responsible for its products and sale obligations. PELICANS LABS is responsible for its own marketplace obligations. No clause excludes fraud, gross negligence, mandatory product guarantees or another consumer right that cannot legally be waived.

13. Support, disputes and governing law

Contact support@cap-ostrea.fr for support or an amicable resolution. French law applies without depriving a consumer of mandatory protection available under applicable law. The customer may use any competent consumer mediator or authority once the legally required conditions are met and may bring a claim before a competent court.

14. French source version

This English page is provided so English-language app users can understand the terms before ordering. The French version is the source contractual text; mandatory consumer rights and a court's interpretation always prevail if the translation differs.