1. Delete inside the app
PELICANS LABS allows a signed-in user to start deletion directly in Cap-Ostréa:
- Open Account.
- Choose Delete my account.
- Read the displayed consequences, enter the account email and confirm Delete permanently.
The authenticated session sends the request. You do not need to email support first.
2. If you cannot access the account
Email support@cap-ostrea.fr, preferably from the address linked to the account, and request deletion. PELICANS LABS may perform reasonable verification where there is doubt so that another person's account is not deleted. Never send a password, login code or full card number.
3. Guest orders
For an order placed without an account, email support with the order reference and address used. Data that can be deleted or anonymised will be handled without removing records that must legally be retained.
4. What deletion does
Deletion disables access and removes or separates profile data that no longer needs to be kept, including favourites, preferences, push tokens and saved addresses according to their state. Limited order, payment, invoice, refund, fraud, dispute or moderation records may stay under restricted access for legal duties or legal claims. Backups follow their normal replacement cycle and are not used to restore the deleted account to the active service.
5. Sign in with Apple
For an account using Sign in with Apple, Cap-Ostréa also attempts to revoke the associated Apple authorisation during deletion through Apple's supported mechanism. You can review connected apps in your Apple Account settings.
6. Other privacy rights
Deletion is separate from access, correction, restriction, objection and portability rights. Contact support@cap-ostrea.fr or read the Privacy Policy for more information and the right to complain to the CNIL.